To 311 or not to 311
I missed the stories earlier in the week, but caught the editorial today that refered back. Out in Philly the Pew Trusts looked at 311 systems, focusing on Philly, but it seems ours didn't benchmark too well. Read the Inky's coverage of the report and see the actual report here.
Not surprising, and the graphic above may look familiar because I used it in a post here a couple years ago commenting on some 311 confusion back then... I have seen no public information put out since then that might have altered the public's practice so intertia rules.